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Common Issues Specifically Related to Printing

P0. HELP! I Updated the Packages and Now I Can't Print!
P1. The Packages Are Installed but No Printer Is Configured
P2. Strange Text/Graphics Printing Artifact or Lockups With Certain Files (Particularly PDF)
P3. I Am Unable to Print to a Network Printer Using IPP
P4. The Color Balance Is Wrong
P5. My Printer Seems to Be Configured but I Can't Print
P6. How Do I Know I'm Using the Samsung Driver?
P7. My USB Printer Is Inconsistent or Fails to Print and I'm Using an Old Distribution
P8. My USB Printer Is Inconsistent or Fails to Print and I'm Using the suld-scanner-usblp-fix Package
P9. Print Jobs Seem to Vanish and I'm Running SELinux
P10. My CJX-xxxx Printer Does Not Print
P11. I Updated CUPS and Now I Can't Print
P12. Print Jobs Seem to Vanish and/or the Printer Just Blinks, and I'm Not Running SELinux
P13. I Am Unable to Add a Printer Using the Configurator
P14. I Am Unable to Add a Printer Using Any Interface

P0. HELP! I Updated the Packages and Now I Can't Print!

If you upgraded from a version lower than 4.01.17 to 4.01.17 or greater, you may need to uninstall and re-install your printer. Otherwise, CUPS may not recognize the new ppd file and associated changes to the drivers (especially file names). Doing so will solve errors reported by CUPS for files now found. In other rare cases, something may not go smoothly in an upgrade process. You can try uninstall all your packages from this repository and then reinstalling the ones you still need. Otherwise, post to the forums for help.

P1. The Packages Are Installed but No Printer Is Configured

The packages do not autodetect printers, you will need to add it manually (using normal desktop environment tools to manage printing). In most modern distributions, the printer will configure itself once you initiate the printer setup process.

P2. Strange Text/Graphics Printing Artifact or Lockups With Certain Files (Particularly PDF)

This can be caused by several issues, but they essentially all relate to the generation of the postscript or SPL(-C) output going to the printer. There are several possible solutions, but it is difficult to know in advance which is the best.

P3. I am Unable to Print to a Network Printer Using IPP

Many Samsung printers do not properly support IPP. If your printer is affected, you will need to connect to your printer using LPD or raw/socket protocols. A (possibly incomplete) list of affected printers is: CLP-500, CLP-510, CLP-550, CLP-600, CLP-650, MFP-560, MFP-750, ML-1450, ML-1510, ML-1520, ML-1610, ML-1710, ML-1740, ML-1750, ML-2010, ML-2150, ML-2150, ML-2250, ML-2550S, ML-2550, ML-2560, ML-3560, ML-6060, ML-7300, SCX-4100, SCX-4200, SCX-4x16, SCX-4x20, SCX-4x21, SCX-6x20. Most of these printers are relatively old (first released in 2006 or earlier), but whether the problem has been fixed in later printers or the list is simply out of date, I don't know.

Another type of IPP problem occurs in Ubuntu 12.04 with CUPS 1.5.2, and possibly other distributions, with printers not in the above list. Some users apparently get it to work by updating to CUPS 1.5.3 or later releases. At least in Ubuntu, an "ipp14" protocol has been introduced in addition to "ipp", to enable older ipp support for printers that do not work with the new ipp. See this thread and in particular this comment for more details and a ppa until official packages are released. I do not know if these fixes will be incorporated back upstream into the CUPS project and propogate to other distributions. As of CUPS 1.5.3, another workaround is described here to activate and use the ipp14 protocol.

P4. The Color Balance Is Wrong

I don't actually know what causes this for some people with certain printers. However, in at least some cases, using the driver as installed by this repository seems to work best. In other cases, you might find better results with a direct install of the Samsung driver, the Foomatic driver, or a CUPS postscript driver. I suspect it has something to do with exactly which libraries are being invoked, but beyond that it is still a mystery.

P5. My Printer Seems to Be Configured but I Can't Print

In some cases, what appears to be a properly installed printer will still fail to print (sometimes, but not always, when the printer is automatically installed by either Foomatic or the Samsung utilities). In that case, use the Configurator or a standard CUPS tool to check the printer properties, ensuring that the correct driver is actually associated with the printer, that the printer is "enabled", and that the printer is "accepting jobs" (the specific method for doing these varies a bit, but the names should apply). If all else fails, simply delete the printer and add it as a new printer again, which will force a reset of all those settings.

P6. How Do I Know I'm Using the Samsung Driver?

Go to the printer properties (there are various ways of doing this) and look at the Make/Model. The Samsung drivers all have names in the format Samsung Series <(PS) or (SPL) or (SPL-C)>. In contrast, the Foomatic drivers all contain either "Foomatic" or "foo2qpdl" in the name, and SpliX drivers usually contain "splix" somewhere.

P7. My USB Printer Is Inconsistent or Fails to Print and I'm Using an Old Distribution

Occasionally and only in distributions released prior to 2008 (Debian 4.x (Etch), Ubuntu 7.10 (Feisty) and earlier), the USB support will be quirky or broken using these packages. I don't know why this is, but there isn't a good solution due to limitations in the way the Samsung drivers themselves work. Your best bet is to update your distribution.

P8. My USB Printer Is Inconsistent or Fails to Print and I'm Using the suld-scanner-usblp-fix Package

This is a potential side effect of the usblp fix. In some cases, you are stuck with being able to scan or print from the device, but not being able to access both functions together.

P9. Print Jobs Seem to Vanish and I'm Running SELinux

You may need to inform SELinux about the driver installation and correct file permissions, especially if you have installed the driver using the Samsung installer instead of the repository. At least with Fedora, running the following (as root/sudo) appears to enable printing:
restorecon -R -v /usr/lib64
restorecon -R -v /usr/lib
restorecon -R -v /usr/share
Another solution may be to apply the SELinux policy file that Samsung has created for the 4.00.36 and 4.00.39 drivers, available here. If you know what to do with a file like this, or know how to use other SELinux tools to authorize the mfp backend to talk to CUPS, great. If not, I cannot help you and you should investigate other resources for help (or post to the forum).

P10. My CJX-xxxx Printer Does Not Print

Do not install these packages or the Unified Driver at all, it will not work. Instead, install the printer-driver-c2esp package (older distributions instead use the c2esp package) if it is not already present and set up your printer as a Kodak ESP printer. This works for at least the CJX-1000, CJX-1050W, and CJX-2000FW. If that package is not available for distribution, you can get it here (I am not affiliated with it).

P11. I Updated CUPS and Now I Can't Print

CUPS 1.5.3, such as in Ubuntu 12.04.1 and Debian Wheezy, does not get along well with the 3.00.xx drivers. Update to a 4.xx.xx version. If you are using a current version, post to the forums.

P12. Print Jobs Seem to Vanish and/or the Printer Just Blinks, and I'm Not Running SELinux

For at least some printer models, forcing a test page to print (via a tool like system-config-printer) and/or manually printing a text file seems to clear the issue from the printer. To manually print a text file, issue the command:
lp -d printer-name a-text-file
where printer-name is the installed printer name and a-text-file is some simple text file. See this post for a slightly more detailed example; the approach has been reported to work by several users. Some applications also apparently have trouble with certain network setups: see this post to determine if this situation applies to you.

P13. I Am Unable to Add a Printer Using the Configurator

The simplest solution is to just not use the Configurator to add the printer. Use one of the default system tools or the CUPS web interface instead. However, depending on the exact behavior, there may be another solution:

P14. I Am Unable to Add a Printer Using Any Interface

The first thing to try is unplugging and replugging the cable, to clear any static building or other random interference. Then, if the printer is connected by USB, try a different USB port. If shift cables does not help, it is probably an issue with the printer itself or the USB libraries in your distribution. Detection that the printer exists at all, especially when connected by USB, is not a process that involves the printer driver itself.

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